- Philosophy
- Design
- Functional Coverage
- Technology
FRONTeO is a new generation multi-channel front & middle office solution for retail, corporate and private banking.
FRONTeO's very wide functional coverage includes many products and services for client management, accounts, loans, payments, insurances, investments, teller management a.o.
Multi-channel
Providing a look-and-feel approach the functionalities can easily be configured for all channels such as branch staff, agents, competence centers, help desks or other internal users but also for customers using a web browser.
The functional modularity and the multi-channel approach are combined in several ready to plug solutions:
FRONTeO-Branch : the global front & middle office solution covering all banking services specifically designed for the needs of the branch network.
FRONTeO-Home : the global e-banking solution.
FRONTeO-Loans : the multi-channel solution for the proposal and granting of short and long term loans.
FRONTeO-Wealth : In combination with the WealthExpert solution from Gambit Financial Solutions, the multi-channel comprehensive and tailored-made solution for investment advices and portfolio management.
Functional modularity
Although delivered with a wide-range of ready to plug functionalities FRONTeO's open design can easily integrate any new functional need. The reusable
discrete component design is the best solution for financial institutions that wish to extend the size of their business, add or tailor functionalities. Indeed business components can easily be added to the basic structure and can be aggregated or modified to create new products and services.
FRONTeO's architecture is organized in five different layers
User Interface
Security Components
Business Components
Common Components
Communication Framework
User Interface
For any channel an ergonomic user-oriented interface has been implemented, based on an intuitive navigation scheme: menus on different levels, smart shortcuts, contextual menus, multi-sessions, use of wizards and workflows, … Besides, the user interfaces can easily be customized to the look and feel of any financial institution: logos, pictures, frames, fonts and colors, etc.
Security Components
Authentication and transaction signatures are robustly secured, using the most advanced security techniques. Some financial institutions may prefer User/Password authentication with a computer stored certificate, others may prefer autonomous devices such as unconnected smart card readers, digipass or others. FRONTeO can support those methods and even combines them.
Business Components
FRONTeO's very wide functional coverage includes
many products and services for client management, accounts, loans, payments, insurances, investments, teller management and web contract subscription (including a secured mailbox and an email/SMS alerts system). These have been modeled as discrete functional reusable components. Productivity, cost reduction, improved quality can take advantage of this flexible design.
Common Components
This layer groups all the common services. User definition, authorizations, visibility profiles, document download and document history management functionalities are just a few of the many common services grouped in this layer. FRONTeO comes with a bar-code generator and OCR recognition tool for fully integrated document management. FRONTeO has paid attention to providing a high level of configuration. Core and business parameters are managed through a whole framework of functionalities.
Communication Framework
The Communication Framework groups all the software components involved in the communication between FRONTeO and other systems. FRONTeO has a multi-channel connector system at its disposal that allows it to efficiently interact with various Back, Middle and Front Office systems. This interesting feature has an important functional impact as this framework allows to provide a global client view, independently of the number and nature of the back-office systems.
Taking advantage of MAINSYS'own CoCPIT communication solution, FRONTeO can interact with many different external information providers. systems such as: Credit Registers, Reinsurers, Business Information Providers (e.g. Graydon), Identifin, etc.
Business Components
Client Relationship
Including Customer Information File (CIF) registry and customer relationship functionalities,
client global portfolio view generation.
Accounts
Including account, term deposit and saving certificate management tools, balances, statements,
history and movement book generation.
Loans
For short term (consumer, installment …) and long term (mortgage, investment …) loans.
Including advanced scoring and simulation tools, advanced tools for complex loan constructions and credit structures, wizard style-GUI for easy and systematic acquisition management, collateral management, contract management, interrogation of external data providers such as central credit registers or re-insurers a.o.
Acquisition management is provided with a high degree of workflow configuration.
Payments
Including international (EU/non-EU) payments, standing orders, recurring payments, cheques, cards,
pending transaction management tools...
Insurances
Including subscription and contract detail visualization.
Investments
Including management of portfolio, buy/sell funds and certificates, securities management tools, global portfolio view and transaction history.
Personal Financial Planning
Entire workflow for portfolio management and automated investment advices from the client’s needs analysis till the investment products subscription.
Teller
Including teller operation management tools, cash deposits, withdrawals, buy/sell Forex, journals,
balances, inventories.
Anti Money Laundering (AML) / Know Your Customer (KYC) anti-fraud tools
Including alerts, black & white lists management, control of client creation flow.
Web contracts subscription
Management of web contracts, accounts, (multi-)signing authorities, authentication and authorizations.
Secured mailbox
In- and outbox system. Can also be used for marketing purposes and to submit attachment.
Agenda
Management of appointments and important dates.
Common Components
Advanced configuration management functions
Including core parameters such as user definition and profiles, authorizations, multilinguism,
multi-level visibilities, business parameter configuration.
Document management tools
Automated document generation
Bar-code generation and OCR recognition
Document visualization and other administrative functions
Print and download
Document history management
Advanced search engines
The 3-tier technical architecture
The FRONTeO technical architecture is a web-based 3-tier architecture using thin clients, an application server and a database server (Oracle).
FRONTeO was developed respecting the J2EE standards (which permits it to be installed on any J2EE Application Server) and using the last version of the most commonly accepted frameworks.Owing to its easy deployment capacities, multi-channel character and possible integration in a portal, this type of architecture can perfectly be incorporated in any institution's information system and integrated in any existing architecture ( service-oriented architecture)
The state-of-the-art FRONTeO architecture allows also to fully fulfill current requirements in terms of security and high availability.
Connected to the back-office system(s), FRONTeO can run in real-time or differed mode with automatic synchronization.
